HVAC Warranty Technician

HVAC Warranty Technician (Salary Position) Jim Needham Heating, Cooling, Plumbing & Drain Location: Thornton, CO (Serving the Denver Metro Area) Employment Type: Full-Time | Salary (Non-Commission) Be the Technician Our Customers Remember. At Jim Needham Heating, Cooling, Plumbing & Drain, we know that exceptional service doesn't end after an installation. We're looking for a highly skilled HVAC Warranty Technician who takes pride in solving problems the right way the first time while delivering an outstanding customer experience. This role is ideal for an experienced technician who enjoys troubleshooting complex HVAC issues, building customer trust, and taking ownership of warranty and callback situations. If you're motivated by craftsmanship and customer satisfaction rather than commission, this could be the perfect fit. What You'll Do As our HVAC Warranty Technician, you'll be responsible for diagnosing and resolving warranty and callback concerns while ensuring customers receive the highest level of service. Responsibilities include: • Diagnose and repair residential HVAC systems under warranty. • Troubleshoot complex heating, cooling, and airflow issues. • Perform repairs efficiently while identifying and correcting the root cause of problems. • Respond to warranty and callback service requests with urgency and professionalism. • Communicate clearly with homeowners, especially in challenging or high-stress situations. • Educate customers on system operation and maintenance after repairs are completed. • Document findings, repairs, and recommendations accurately. • Collaborate with installation, service, and management teams to resolve recurring issues. • Maintain a clean, organized company vehicle and work area. • Represent the Jim Needham brand with professionalism and integrity. What We're Looking For We're seeking a technician who thrives on solving difficult problems and delivering exceptional customer service. Technical Skills • Strong troubleshooting and diagnostic abilities on residential HVAC systems. • Ability to identify root causes—not just treat symptoms. • Experience repairing furnaces, air conditioners, heat pumps, mini-splits, and related HVAC equipment. • Strong understanding of electrical, refrigerant, airflow, and control systems. • Ability to complete repairs with minimal repeat visits. Customer Service Excellence This position requires someone who can confidently work with customers experiencing frustration due to warranty or callback concerns. You should be able to: • Listen with empathy. • Communicate clearly and professionally. • De-escalate difficult situations. • Build trust and confidence. • Leave customers feeling heard, valued, and satisfied. Our goal is not just to repair equipment—we want every customer interaction to strengthen our reputation. What Makes You Successful The ideal candidate is: • A strong problem solver who enjoys diagnosing challenging issues. • Detail-oriented and thorough. • Patient and professional under pressure. • Reliable and dependable. • Self-motivated and accountable. • Focused on quality over speed. • Passionate about doing the job right the first time. Performance Expectations (KPIs) Success in this role will be measured by: • Reducing repeat warranty and callback visits. • Achieving high first-time fix rates. • Minimizing customer complaints through exceptional service. • Providing accurate diagnoses and lasting repairs. • Maintaining thorough documentation and communication. • Delivering a positive customer experience on every visit. • Supporting the company's reputation for quality workmanship and customer care. Qualifications • 5+ years of residential HVAC service experience preferred. • Extensive troubleshooting and diagnostic experience. • EPA Certification required. • Valid driver's license with a clean driving record. • Ability to lift, climb, and work in varying weather conditions. • Strong written and verbal communication skills. • Ability to work independently while collaborating with the team. Schedule • Full-Time • Tuesday - Saturday (typical schedule) • Available as needed to respond to warranty and callback situations. • No on-call rotation required. Compensation & Benefits • Competitive salary (non-commission) • Company vehicle • Paid time off • Paid holidays • Health, dental, and vision insurance • 401(k) with company match • Ongoing training and professional development • Supportive team environment • Opportunities for career growth Why Join Jim Needham Heating, Cooling, Plumbing & Drain? We're looking for someone who takes pride in solving problems and putting customers first. This isn't a commission-driven sales role—it's an opportunity to become the trusted expert customers rely on when they need us most. If you're passionate about quality workmanship, technical excellence, and delivering an exceptional customer experience, we'd love to have you on our team. Apply today and help us continue delivering the outstanding service our customers have come to expect from Jim Needham Heating, Cooling, Plumbing & Drain. Pay: $60,000.00 - $70,000.00 per year Benefits: • 401(k) 3% Match • Company truck • Dental insurance • Fuel card • Health insurance • Paid time off • Vision insurance Work Location: On the road