Plumbing Service Technician

The Plumbing Service Technician is responsible for installing, repairing, and maintaining plumbing systems with a strong focus on delivering high-quality workmanship and excellent customer care. This role is ideal for candidates with solid plumbing experience in residential and/or commercial settings who are motivated, dependable, and passionate about their trade.

Responsibilities

• Drive to customer location in a company vehicle, being sure to arrive on time for appointments, and present a professional image.

• Diagnose plumbing issues independently and make repairs efficiently

• Install, repair, and maintain plumbing systems, fixtures, piping, and equipment

• Inspect and test plumbing systems for safety, functionality and code compliance

• Read and interpret blueprints, technical drawings, and schematics to determine the layout of plumbing systems

• Use hand tools, power tools, and pipe threading equipment effectively and safely

• Collaborate with electricians, carpenters, and other trades to ensure accurate and coordinated installations

• Handle customer queries and respond to dispatches

• Prepare quotes and present to customers directly

• Perform heavy lifting and manual labor as needed during plumbing projects

• Conduct inspections and diagnostics to identify and resolve plumbing issues

• Deliver outstanding customer service by listening to client needs and providing clear communication

• Look for opportunities to increase sales on planned calls by using inspection checklists and asking questions of customers.

• Qualifications

  • High School Diploma or equivalent

  • 3+ years of experience in residential and/or commercial plumbing with in-depth knowledge of service plumbing techniques and tools and familiarity with a wide range of plumbing equipment and safety practices

  • Proven background as a Plumbing Technician or similar role

  • Excellent troubleshooting and problem-solving skills

  • Strong critical thinking and diagnostic skills. Must be capable of troubleshooting, diagnosing, and explaining all problems and options to the client

  • Must be capable of performing a thorough and accurate plumbing inspection and communicating findings to the client

  • Must own your own hand tools

  • Ability to lift heavy materials and work in physically demanding environments

  • Basic math skills for measuring and estimating materials. Ability to perform calculations necessary for plumbing work as well as calculations necessary for invoicing purposes

  • Must be able to climb ladders and work in close spaces

  • Valid driver’s license with clean driving record and ability to drive a company vehicle

  • Drug-free and able to pass a comprehensive background check and drug screen

  • Motivated, professional, and committed to excellence in every job

  • Good communication and interpersonal skills

  • Ability to follow maps and/or GPS directions